Genohub Inc. Privacy Policy

Last updated on May 25, 2018

Genohub Inc. (“we” or “us”) is providing this Privacy Policy to explain how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website and services.


Definitions:

Genohub Platform: Genohub’s website (genohub.com all its subdomains), and all related applications and online services administered by Genohub.

Services: All online services offered on the Genohub Platform, as well as Sequencing Related Services offered by Service Providers (“Providers”) via the Genohub Platform.

Researchers: Any person or institution using the Genohub Platform to seek or order Services.

Members: Any person or institution with a user account on the Genohub Platform. This includes Service Providers and Researchers.

GDPR: Global Data Protection Regulation

If you see an undefined term in this Privacy Policy (such as “Project”, “Service Provider” or “Sequencing Related Service”), it has the same definition as in our Terms of Service.


1. INFORMATION WE COLLECT

In order to provide you the Services, administer your use of the Services, and improve our Services, we request and collect certain pieces of information.


1.1 Information You Give Us

Account information: If you submit a request or create an account, to use the Services, we will collect certain "Personal Information" (i.e. information relating to an identified or identifiable natural person) that you provide to us, such as your name, email address, research area, institution name, mailing address and phone number.

Service provider information: If you create an account to use the Services as a Service Provider, in addition to the information listed above, we will also collect additional information including the address of your facility, your facility’s capabilities and details of services offered by your facility.

Other information you provide to us: You may also give us Personal Information through our Website, for example, when you make inquiries about our Services or when you sign up for updates. If you contact us by email, or in any other way, we will keep a copy of your communications with us.

Payment information: We ask for and collect your financial information (like your credit card information and billing address) when you place an Order to process payments.

Communications with Genohub and other members: When you communicate with Genohub or use the Genohub Platform to communicate with other Members, we collect information about your communication and any information you choose to provide.

Other information: You may otherwise choose to provide us information when you fill in a form, conduct a search for services, update or add information to your Genohub Account, write reviews, or respond to surveys.


1.2 Information We Automatically Collect from Your Use of Genohub

When you use Genohub, we may collect information about the services you use and how you use them.

Basic Usage Information: We collect information about your searches for services, quotes that you accept, Projects you conduct, when you last logged in or visited the site, and other actions on Genohub.

Transaction Information: We collect information related to your transactions on Genohub including the date and time of the transaction, amounts charged, other related transaction details that are necessary for administering Projects.

Cookies and Similar Technologies: Our website, like many others, stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to. For a full explanation on what cookies we use and why we use them please see our Cookie Policy.

Automatic access log information: Our servers automatically record certain information about how a person uses our Services (we refer to this information as “Log Data”), including information about Researchers, Service Providers and non-account holders (together, “Users”). Log Data may include information such as a User’s IP address, browser type, operating system, URLs, search terms and other statistics.

Please note: You must not put any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation (including without limitation, any patient data or donor information etc.) (“Special Categories of Personal Data”) on the Genohub Platform, or include this within any files or attachments submitted on the Genohub Platform. If you upload or enter any such Special Categories of Personal Data into the Genohub Platform by error, you must instruct us to remove it, although we do not have any obligations to Users to check for this or to do so.


2. HOW WE USE INFORMATION WE COLLECT

We use, store, and process information about you to provide, understand, improve, and develop the Genohub Platform, and to create and maintain a trusted and safer environment.

2.1 Provide, Improve, and Develop the Genohub Platform.

  • Enable you to access and use Genohub.
  • Enable you to manage your projects.
  • Enable you to communicate with other Members.
  • Enable us to monitor and supervise your projects.
  • Operate, protect, improve and optimize the Genohub Platform and experience, such as by performing analytics and conducting research.
  • Enable you to make payments.
  • Provide customer service.
  • Send you service or support messages, such as updates, security alerts, and account notifications.

2.2 Create and Maintain a Trusted Environment.

  • Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
  • Conduct investigations and risk assessments.
  • Conduct checks against databases and other information sources.
  • Comply with our legal obligations.
  • Resolve any disputes with any of our users and enforce our agreements with third parties.
  • Enforce our Project Policies, Terms of Service, and other policies.

2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.

  • Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your communication preferences (including information about Genohub or partner campaigns and services).
  • Personalize, measure, and improve advertising.
  • Administer referral programs, rewards, surveys, or other promotional activities or events sponsored or managed by Genohub.

3. SHARING & DISCLOSURE

Except as described in this section, we will not disclose your personal information to any third party without notifying you of our intent to share the information and giving you an opportunity to prevent your information from being shared.

3.1 With Your Consent.

We may share your information at your direction or with your explicit permission, such as when we request to use you as a reference for another project or when you authorize a third party application or website to access your Genohub Account.

3.2 Sharing between Researchers, Providers and Collaborators

To help facilitate projects, we may share your information with other Members as follows:

  • When you as a Researcher submit a request for services, certain information about you may be shared with one or more Providers, including your full name, the full names of any collaborators, your institution name, and any information you may have provided us about your project.
  • When you as a Researcher add a Collaborator to a Genohub project, all associated information about that project, including the names and email addresses of other Collaborators will be shared with the new Collaborator.
  • When you as a Researcher leave a non-anonymous review for a Provider, the contents of your review, as well as your name and institution name may be visible to other Researchers on Genohub.
  • As a Provider we share information about you with other users of Genohub. This includes any information you have provided us about your facility, public service listings (including pricing), as well as ratings and reviews of your services submitted by past Researchers on Genohub.
  • Information you share publicly on the Genohub Platform may be indexed through third party search engines. In some cases, you may opt-out of this feature in your Account settings. If you change your settings or your public-facing content, these search engines may not update their databases. We do not control the practices of third party search engines, and they may use caches containing your outdated information.

3.3 Sharing with Third Parties

When you place an Order on Genohub, we may share certain essential information (e.g. your name and billing address) with GDPR compliant third party services who provide credit card processing and invoice management services for us.

3.4 Business Transfers

If Genohub undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

3.5 Aggregated Data

We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

3.6 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.

We cooperate with government and law enforcement officials or private parties to enforce and comply with the law. We may disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims, legal process (including subpoenas) or to exercise, establish or defend our legal rights; (ii) to protect our property, rights and vital interests and the property, rights and vital interests of a third party or the public in general; and (iii) to stop any activity that we consider illegal, unethical or legally actionable.


4. THE SECURITY OF YOUR INFORMATION

We take appropriate technical and organizational measures to protect the information that we collect from or about you (including your Personal Information) from unauthorized access, use or disclosure. These measures include the use of Transport Layer Security (TLS), a cryptographic protocol, to encrypt communications and other information sent through our Services. Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information although we shall at all times utilize commercially reasonable measures to protect your information. Genohub's servers are backed up regularly and protected by security systems.


5. DATA RETENTION AND ERASURE

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the Genohub Platform to you, you can request that we erase your personal information and close your Genohub Account. Please note that if you request the erasure of your personal information:

  • We may retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. For example, if we suspend an Genohub Account for fraud or safety reasons, we may retain certain information from that Genohub Account to prevent that Member from opening a new Genohub Account in the future.
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations.
  • Information you have shared with others (e.g., reviews, project postings) may continue to be persist on the Genohub Platform, even after your Genohub Account is closed. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers.
  • Because we maintain the Genohub Platform to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

6. INTERNATIONAL USERS

Your personal data may be transferred to, and maintained on, computers located outside of your jurisdiction (e.g. EEA and/or Switzerland,) where the privacy laws may not be as protective as those in your jurisdiction. We may transfer your personal data to our servers in the United States, and other countries where you have requested Services from a Service Provider who is located in a country outside of the EEA and/or Switzerland.


7. LINKS TO OTHER SITES

You may find links to other websites, either posted by Genohub or other Users. Genohub will make a reasonable effort to link only to sites that meet similar standards for maintaining each individual's right to privacy. However, many other sites that are not associated or authorized by Genohub may have links leading to Genohub's site. Genohub cannot control these links and Genohub is not responsible for any content appearing on these sites.


8. CHANGES TO THIS PRIVACY POLICY

Genohub reserves the right to modify this Privacy Policy at any time in accordance with this provision. If we make changes to this Privacy Policy, we will post the revised Privacy Policy on the Genohub website and update the “Last Updated” date at the top of this Privacy Policy. If Genohub is going to use personally identifiable information collected through Genohub's site in a manner materially different from that stated at the time of collection Genohub will notify users via email and/or by posting a notice on Genohub's website for thirty (30) days prior to such use.


9. CONTACT

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, you can contact us by emailing privacy@genohub.com.