New Features: Service Orders and Redesigned Project Dashboard

August 7, 2025

We've heard your feedback, and we've been working hard to make your workflow smoother and more efficient. Many of you told us that managing long lists of projects on a single dashboard can be cumbersome, especially when a single project has multiple parts and different statuses.

We're excited to announce major improvements to Genohub’s project management interface, all designed to give you better control and more visibility.

Introducing Service Orders

The biggest change is the introduction of Service Orders. A project can now have one or more Service Orders, with each one representing a distinct part of the project.

What does this mean for you?

Clearer Status Tracking

Each Service Order now has its own independent status (On Hold, Confirmed, Started, Paused, Results Delivered, and Complete). This means that both you and your customers can easily see the status of each component of a larger project, even if they're on different timelines.

Detailed Project View

On each project page, every Service Order is displayed in a separate card, giving you a quick, clean overview of everything in one place.

Independent Timelines

Each Service Order has its own start date, turnaround time (TAT), and delivery date, allowing you to manage each part of a multi-quote project accurately.

Example of Genohub service orders

Streamlined Workflow Management

We've also added some powerful new features to give you greater flexibility when managing your active work.

  • Pausing Work: Need to pause a service order while you wait for more information or material from a client? You can now simply update its status to Paused. The system will automatically stop the turnaround time clock, and the due date will be adjusted accordingly:

    Due date = Start Date + max TAT + pause time

  • Internal IDs: To help you keep your internal systems in sync, each Service Order now has an optional Internal ID field. This field is only visible to your team and is perfect for storing your LIMS or internal order numbers.
  • Estimated Delivery Date: You can now provide a more accurate estimated delivery date for each service order. This date is visible to the client and helps you manage expectations. By default, this field will be populated with the estimated TAT from the quote. If left blank, the client will see an estimated delivery date calculated as the start date plus the estimated TAT.
  • Input Shipment Status: You can now acknowledge the receipt of input materials by updating the Input shipment status to Delivered. As before, we ask that you update the Service Order status to Started as soon as you have all the necessary materials and information.

A Redesigned Project Dashboard

Example Genohub projet dashboard

To go along with these new features, we’ve redesigned your project dashboard with new tabs to make it easier to find what you're looking for:

  • In sales: Projects that are still in the quoting phase (no service orders yet).
  • Ongoing: Projects with at least one active Service Order.
  • Active Service Orders: All of your active Service Orders across all projects, consolidated into a single view.
  • Complete: Projects where all Service Orders have been completed.

What This Means For You

These features are now live and available. We’ve been busy behind the scenes converting all your existing open projects to the new Service Order format, so you don't need to take any action.

Moving forward, your workflow will shift slightly: instead of updating a single project status, you will update the status of each individual Service Order. For projects that only have a single Service Order, the process will feel just as simple as before.

We’re confident these changes will give you better control and a clearer overview of your projects. We'd love to hear your feedback on these new features! Please feel free to reach out to us with any questions or comments.